At Saphella, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this policy.

Information We Collect

When you interact with Saphella, we may collect the following information:

Personal Information: Name, email address, phone number, shipping and billing address, and payment details.

Account Information: Login credentials if you create an account with us.

Order Information: Purchase history, product preferences, and communication records related to your order.

Technical Information: IP address, browser type, device details, and cookies to improve your browsing experience.

How We Use Your Information

We use the information we collect to:

Process and deliver your orders.

Communicate with you about your purchases, returns, and support requests.

Provide personalized shopping experiences and product recommendations.

Send promotional offers, newsletters, and updates (you may unsubscribe anytime).

Improve our website, products, and customer service.

Prevent fraud, ensure security, and comply with legal obligations.

Sharing Your Information

We value your trust and do not sell your personal information. However, we may share your data with:

Service Providers: Payment processors, delivery couriers, IT support, and marketing platforms.

Legal Requirements: Authorities, when required by law, regulation, or legal process.

Cookies and Tracking Technologies

Saphella uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, track website performance, and deliver relevant advertisements. You can disable cookies in your browser settings, but some features may not work properly.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute protection.

Your Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you.

Request correction or deletion of your information.

Withdraw consent to marketing communications.

Restrict or object to data processing.

To exercise these rights, please contact us at [hello.saphella@gmail.com].

Third-Party Links

Our website may contain links to third-party websites. Saphella is not responsible for the privacy practices of other sites, so we encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review it regularly.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: [hello.saphella@gmail.com]

📍 Address: [220, Begum Rokeya Sarani Avenue, Mirpur, Dhaka 1216]

📞 Phone: [017444890819]