Refund & Return Policy – Saphella
At Saphella, we want you to love every purchase you make. If you are not completely satisfied with your order, we’re here to help.
Returns
- You may request a return within [10 days] of receiving your order.
- To be eligible for a return, the item must be:
Unused, unwashed, and in the same condition you received it.
With original tags, labels, and packaging intact. - Items not eligible for return:
Sale, clearance, or promotional items.
Customized items.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 days.
- Shipping fees (if applicable) are non-refundable.
Exchanges
- If you wish to exchange an item (size, color, or style), please contact us within 5 days of delivery.
- Exchanges are subject to stock availability.
Damaged or Wrong Items
- If you receive a defective, damaged, or incorrect item, please contact us immediately at [Insert Email/Phone] with your order number and a photo of the issue.
- We will arrange a replacement or full refund at no extra cost to you.
How to Start a Return
To initiate a return or exchange:
- Contact us at [Insert Email/Support Number] with your order details.
- Our team will guide you through the return process.
- Ship the product back to our provided address.
- Once approved, we will process your refund or exchange.
Contact Us
For questions regarding returns or refunds, reach out to us:
📧 Email: [hello.saphella@gmail.com]
📞 Phone: [01744489819]
📍 Address: [220, Begum Rokeya Sarani Avenue, Mirpur, Dhaka 1216.
